Clinical Manager

Position Description:

The Clinical Manager jointly oversees the operations of the Community Counselling & Family Success Program with the Program Manager and ensures goals and objectives of the programs and agency are met.

The Clinical Manager oversees the planning, coordination, and administration of the program, ensuring adherence to agency and accreditation standards, guidelines, policies and procedures.

The Clinical Manager is responsible for all aspects of the programs, including budgeting, staffing, supervision of practicum students, client services and statutory reporting.

Key Duties and Responsibilities:

  • Responsible for the operations of the program, including planning, scheduling, service coordination, coordination of training, process for screening participants in agency programs, intake, assessment, case management, and stakeholder and community liaison.
  • Provide case consultation for developing, implementing, coordinating, and evaluating plans and programs designed to ensure that clients’ needs are met.
  • Responsible for all daily operations and assigned program areas, including scheduling, planning, acquiring facilities, screening, interviewing and selecting practicum students for placement in the program.
  • Provide clinical supervision to students of the practicum placement program.
  • Provide direct supervision to Family Therapists in the Family Success program.
  • Handles general inquiries, advertising and promotion and client registration for practicum counselling program, liaison with participants in direct services when required.
  • Responsible for the supervision and evaluation of program staff’s work. The Clinical Manager is responsible for interviewing, hiring and orientation of staff, staff discipline and grievance issues, staff performance evaluations and staff training & development.
  • Responsible for program development to ensure ongoing quality of service delivery, identify gaps in service and recommend strategies to respond to client needs. Involved in preparation of proposals/applications for funding.
  • Collaborate with the Executive Director, Management Team and Quality Assurance Team to oversee implementation of accreditation standards, development of policies, and quality assurance and service improvement activities.
  • Prepare statistical and narrative reports as required by the agency and Funding Bodies.
  • Ensure that accurate program and clients records are maintained and that confidentiality is a priority. Conduct regular file reviews and institute file management processes to ensure that all pertinent documentation is complete and to ensure adherence to agency, funding bodies, accreditation, and legislative requirements.
  • Maintain effective liaison with other organizations to coordinate provision of service, resolve program delivery challenges, and exchange program information. Maintain effective relationships and referral protocols with all service providers in the system of care, specific to the program.
  • Participate as a member of the local and regional committees and other task groups and advisory committees as necessary.
  • May represent the agency at community functions, meetings or task groups. May provide presentations when required.

Required Education, Experience, Training:

  • MA (in a Human Services/Psychology or related field) minimum, and training and/or experience in delivering Program/Project specific services.
  • Hold a current Registered Clinical Counsellor or equivalent designation
  • Knowledge of parenting education strategies and children’s development
  • Familiarity with MCFD reporting guidelines and protection concerns
  • Experience with public speaking and community committees
  • Must have at least five (5) years direct program delivery experience in the field, with a demonstrated knowledge of Program/Project specific community based programs and related systems.
  • Previous management experience, including program outcomes evaluation, budgeting, report writing and planning.
  • Demonstrated leadership, teamwork and staff supervisory skills

Required Competencies: Skills, Abilities:

      • Broad knowledge of theories, principles and practices of the field.
      • Broad knowledge of issues, trends and legislative requirements related to program responsibilities.
      • Ability to work independently within established timelines and frequently changing environment.
      • Ability to work effectively with program staff, colleagues, non- profit groups, government agencies and community organizations.
      • Ability to deal with crisis or emergencies with clients, staff, students, and volunteers.
      • Excellent writing, presentation and communication skills.
      • Computer literacy including Microsoft Word, Outlook, Excel and CAMS.
      • Experience with accreditation programs and unionized environment is an asset

How to apply:

Please reply as soon as possible with Cover Letter and Resume, quoting Posting
Number CCFS 18-02 to:

Langley Community Services Society
Attention : Human Resources
5339 207th Street, Langley, BC V3A 2E6
Fax: 604-534-9884

Please note that only applicants selected for an interview will be contacted. No phone calls please.

For more information, visit their website.

Position closes on October 19, 2018.