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Canada: Financial Aid Advisor

Job Summary:

The Financial Aid Advisor supports students from the time they are admitted into an academic program through graduation and beyond. Specific areas of financial aid advising include offering student advices about financial matters, loan and scholarships options in accordance with provincial, federal, and university protocols, policies, and operating procedures. The Advisor plays a vital role in students’ academic perseverance by providing excellent customer service and enhancing students’ overall experience at CityU in Canada. The Financial Aid Advisor participates in the improvements of communication and the streamlining of financial aid processes to help students make better-informed decisions. The Advisor works closely with the Enrolment and Academic Advisors on the advancement, administration, delivery, maintenance and benchmarking of service area, systems and related departmental policies. The position reports to the Director of Enrollment and Student Success.

Essential Duties and Responsibilities:

  • Counsel incoming and current students on Canadian loan applications opportunities, available through provincial/federal programs, private lending options, external scholarships and CityU resources.
  • Provide information, in person, on the telephone or electronically to prospective and current students, regarding admissions and registration status impact on financial aid.
  • Serve as liaison with provincial, federal, and other agencies, and keep abreast of student assistance prospects and related program protocols. Maintain knowledge on current Provincial and Federal student financial aid regulations, rules and policies.
  • Assess eligibility of financial aid applications and make required adjustments.
  • Track and monitor all student loan applications and records in accordance with provincial and federal guidelines and collaborate with Academic Advisors and Registrars’ Office on add/drop processing to ensure accurate reporting.
  • Prepare annual institutional submission, including designation agreements, and program eligibility declarations.
  • Supervise the collection, administration, and reporting of data as appropriate.
  • Participate in the CityU Scholarship Committee.
  • Conduct workshops and presentations on financial aid policy and procedural issues for students and other interested parties.
  • Act as a liaison for students to other University departments to resolve student issues. Effectively address student concerns to ensure that all students are aware of their options and financial/academic obligations to their program of choice.
  • Maintain up-to-date record keeping for all assigned students.
  • Perform miscellaneous job-related duties as assigned.


Minimum Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skills, and/or abilities required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Bachelor’s degree or equivalent experiences.
  • 2-4 years financial aid/student services, or counseling experience, preferably in a college or university setting.
  • Must demonstrate a high level of customer service; attention to detail; and organizational, problem-solving, and follow-through ability. 
  • Ability to maintain discretion and confidentiality.
  • Ability to perform job duties with minimal supervision, effectively prioritize work, multi-task and adjust to changing workloads and deadlines.
  • Demonstrated experience working with people of diverse populations.
  • Ability to read and interpret documents such as operating instructions and procedure manuals. Ability to write routine reports and correspondence.
  • Ability to present information effectively to small and large groups and respond to questions from diverse groups of students, staff, faculty, community organizations, and the general public. 
  • Proficient with basic MS Office tools.
  • Experience working in a PeopleSoft environment preferred. Working knowledge of databases to enter, track and maintain student information.

Additional Information:

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee is frequently required to sit, talk, hear and perform repetitive motions of the hand and/or wrists.
  • The employee is occasionally required to stand, walk, grasp or handle, feel and reach.
  • The employee must frequently lift and/or carry up to 10 pounds, and occasionally lift, carry, push or pull up to 20 pounds.
  • Vision requirements include close vision.  

Working Conditions:

The working conditions described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Work is generally performed indoors in a typical office setting.

Salary information:

CAD $49,000 — $59,000/year DOE

Application Instructions:

CityU of Seattle only accepts application materials through this online application process. Please submit a complete application to be considered for this position; a complete application includes:

Electronic Application Form
Current Resume
Cover Letter

Note: A resume does not substitute for a complete application.

Once you have created a profile, please remember to record your password. If you use the ‘Help Desk’ feature, responses will be sent to your Interview Exchange account. Email updates on the status of the position will be sent to your Interview Exchange account. Candidates with qualifications and experience most aligned with current needs will be contacted by a hiring manager. Once the position is filled, you will see a status update in your account profile.

If you encounter technical problems while applying for a position, please use the ‘Help Desk’ feature in your Interview Exchange account to submit the issue to technical support. For non-technical issues or questions, please email

City University of Seattle is allowed to employ only individuals who are eligible to work in the United States or Canada. We are continuously working to build a diverse faculty and staff and strongly encourage inquiries from all qualified individuals interested in becoming part of the CityU team, including those with international or cross-cultural experience. Equal opportunity employer.

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