Career Opportunities at CityU

Student Success Advisor

Job Summary:

The role of the Student Success Advisor is to support students from the time they are admitted into an academic program through graduation and beyond. Specific areas of advising include course scheduling, financial aid, immigration and international student issues, academic support and accessing student and alumni resources. Student Success Advisors play a vital role in student retention by providing excellent customer service focused on enhancing the students’ overall experience at CityU in Canada.

Essential Duties and Responsibilities:

  1. Advising and Retention of New Students
  • Assist newly enrolled students register for their courses with continued registration, program planning and scheduling, following outlined University policies and procedures for all student paperwork processing.
  • Counsel incoming international students on academic, immigration, cultural and social issues and conducts international student orientation.
  • Counsel incoming students on Canadian financial aid options available through provincial/federal programs, private lending options, external scholarships and CityU resources.
  • Participates in specialized and program specific Admissions/Interviewing processes as appropriate and when applicable.
  1. Retention and Support of Continuing Students
  • Maintain regular contact with all current students to learn their concerns and desires utilizing any combination of telephone, email, social media, and in-person appointments.
  • Advise and counsel students, in coordination with the Academic department, at the location where they attend classes or online, towards the successful completion of their established academic objectives.Counsel continuing international students on academic, immigration, cultural and social issues and conduct international student workshops on topics specific to their needs.  Maintain files on all international students to ensure compliance with Canadian immigration regulations.
  • Provide advice and access to career development resources for students completing their programs who are seeking employment opportunities
  • Provide ongoing counsel on financial aid options and resources available to assist students to meet the financial obligations of their program.
  • Act as a liaison for the student to other University departments to resolve student issues. Effectively addresses student concerns to ensure that all students are aware of their options and financial/academic obligations to their program of choice.
  • Regularly report student concerns to appropriate University departments or personnel.
  • Document all activities in CRM On Demand and/or PeopleSoft as appropriate.  Maintains up-to-date record keeping for all assigned students and utilizes specifics to pro-actively communicate with student.
  • Supports business office activities such as cashiering, banking, and payment plan administration as assigned and as appropriate.
  1. Community Involvement
  • Participate in external City University of Seattle activities including participation in local organizational and events as assigned.   May include serving as local representative to civic organizations.
  • Contribute stories and ideas to the alumni newsletter and website showcasing student success
  1. Professional Requirements
  • Maintains full knowledge of City University in Canada’s curricula so that program recommendations can be made to students that will be in line with each student’s needs and aspirations.
  • Maintains knowledge of effective student retention strategies, university academic programs, admissions policies and procedures, including student policies related to Students Rights and Responsibilities, FERPA and FOIPOP.
  • Maintains knowledge on current Canadian student immigration regulations.
  • Fully understands City University’s student financing sources, rules and requirements so that eligibility requirements can be conveyed to students.
  • Maintains knowledge on current Provincial student financial aid regulations, rules and policies.
  • Maintains contact and engagement with current students and alumni, and generating new student referrals.


Minimum Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skills, and/or abilities required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Bachelor’s degree or equivalent required.
  • 2-4 years enrollment, student services, or counseling experience, preferably in a college or university setting
  • Must demonstrate a high level of customer service; attention to detail; and organizational, problem-solving, and follow-through ability.
  • Ability to maintain discretion and confidentiality.
  • Ability to perform job duties with minimal supervision, effectively prioritize work, multi-task and adjust to changing workloads and deadlines.
  • Demonstrated experience working with people of diverse racial, ethnic and socioeconomic backgrounds.
  • Ability to read and interpret documents such as operating instructions and procedure manuals.  Ability to write routine reports and correspondence.
  • Ability to present information effectively to small or large groups and respond to questions from diverse groups of students, staff, faculty, community organizations, and the general public.
  • Proficient with basic MS Office tools.
  • Experience working in a PeopleSoft environment preferred.  Working knowledge of databases to enter, track and maintain student information.


Additional Information:

Physical Demands:

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job, the employee is frequently required to sit, talk, hear and perform repetitive motions of the hand and/or wrists.
  • The employee is occasionally required to stand, walk, grasp or handle, feel and reach.
  • The employee must frequently lift and/or carry up to 10 pounds, and occasionally lift, carry, push or pull up to 20 pounds.
  • Vision requirements include close vision.

Working Conditions:

  • The working conditions described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Work is generally performed indoors in a typical office setting.
  • Attendance at occasional evening or weekend meetings may be required.
  • Daily/weekly schedule will depend on department coverage and/or event participation requirements.


City University of Seattle is an equal opportunity employer and is continuously working to build a diverse faculty and staff. City University strongly encourages inquiries from all qualified individuals interested in becoming part of the CityU team, including women, Aboriginal peoples, persons with disabilities and members of visible minorities.

For more information about the role and how to apply click here