The role of the Enrollment Advisor is to take new or readmitted students from initial contact to admission and registration while assisting and motivating them through the process and system requirements that will grant them the opportunity to achieve their educational and career goals. They are responsible for advising and enrolling new students for all programs using appropriate strategies. In addition, they provide students excellent customer service focused on enhancing the students’ overall experience at CityU in Canada.
Essential Duties and Responsibilities:
1. Recruitment of New Students
•Initiates new student contacts through organized contact strategies via the phone, email, and in-person in collaboration with Recruitment, Student Success, Marketing, and Academic Affairs team members, which includes public information sessions or other outreach and business development events.
•Responds to new student inquiries and transfers in a timely and professional manner.
•Meets with prospective new students and provide admissions advising using an organized interview procedure.
•Organizes admissions file for each prospective student including application, reference letters, and any supplemental materials required for each academic program in preparation for review by academic team
•Generates new student referrals.
•Conducts regular and timely follow-up activities for lead inquiries.
•Documents all student interactions in CRM On Demand.
2. Admission of New Students
•Assists prospective students with application process following outlined University policies and procedures for all new student paperwork processing. Effectively addresses student concerns to ensure that all students are aware of their options and financial/academic obligations to their program of choice.
•Participates in specialized and program specific Admissions/Interviewing processes as appropriate and when applicable.
3. Retention and Support of New Students
•Document all activities in CRM On Demand.
•Creates and maintains a new student record in PeopleSoft. Maintains up-to-date record keeping for all assigned new students and utilizes specifics to pro-actively communicate with student.
•Acts as a liaison for the new student with other University departments, advocates on behalf of the student to resolve any new student issues.
•Regularly reports student concerns to appropriate University departments or personnel.
•Assists students with initial new course registration and related procedures.
•Supports business office activities such as cashiering, banking, and payment plan administration as assigned and appropriate.
4. Community Involvement
•Maintains relationship for specialized markets as assigned.
•Participates in external City University of Seattle activities including participation in local organizational and events as assigned. May include serving as local representative to civic organizations.
5. Professional Requirements
•Maintains full knowledge of City University’s curricula so that program recommendations can be made to students that will be in line with each student’s needs and aspirations. Fully understands City University’s student financing sources, rules and requirements so that basic eligibility requirements can be conveyed to students.
•Maintains knowledge of effective student retention strategies, university academic programs, admissions policies and procedures, including student policies related to Students Rights and Responsibilities, FERPA and FOIPOP.
•Provides regular updates on inquiry and enrollment generation activities and inquiry and application numbers.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
•Bachelor’s degree or equivalent required.
•2-4 years sales or admissions/enrollment experience
•Must demonstrate a high level of customer service; attention to detail; and organizational, problem-solving, and follow-through ability.
•Excellent interpersonal as well as written and oral communication skills required. Ability to receive, interpret and then communicate complex information in an understandable format.
•Ability to maintain discretion and confidentiality.
•Ability to perform job duties with minimal supervision, effectively prioritize work, multi-task and adjust to changing workloads and deadlines.
•Demonstrated experience working with people of diverse racial, ethnic and socioeconomic backgrounds.
•Ability to read and interpret documents such as operating instructions and procedure manuals. Ability to write routine reports and correspondence.
•Ability to present information effectively to small or large groups and respond to questions from diverse groups of students, staff, faculty, community organizations, and the general public.
•Proficient with basic MS Office tools.
•Experience working in a PeopleSoft environment preferred. Working knowledge of databases to enter, track and maintain student information.
•Reliable transportation required for University business related travel locally.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
•While performing the duties of this job, the employee is frequently required to sit, talk, hear and perform repetitive motions of the hand and/or wrists.
•The employee is occasionally required to stand, walk, grasp or handle, feel and reach.
•The employee must frequently lift and/or carry up to 10 pounds, and occasionally lift, carry, push or pull up to 20 pounds.
•Vision requirements include close vision.
The working conditions described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
•Work is generally performed indoors in a typical office setting.
•Attendance at occasional evening or weekend meetings may be required.
Vancouver, British Columbia
We offer a comprehensive benefit packages including supplemental health insurance, dental insurance, vision insurance, paid holidays, paid time off, retirement savings account and employer match, tuition benefits, commuting/travel assistance, and other workplace perks.
CityU of Seattle only accepts application materials through this online application process. Please submit a complete application to be considered for this position; a complete application includes:
◦Electronic Application Form
Note: A resume does not substitute for a complete application.
Once you have created a profile, please remember to record your password. If you use the ‘Help Desk’ feature, responses will be sent to your Interview Exchange account. Email updates on the status of the position will be sent to your Interview Exchange account. Candidates with qualifications and experience most aligned with current needs will be contacted by a hiring manager. Once the position is filled, you will see a status update in your account profile.
If you encounter technical problems while applying for a position, please use the ‘Help Desk’ feature in your Interview Exchange account to submit the issue to technical support.
City University of Seattle is allowed to employ only individuals who are eligible to work in the United States or Canada. We are continuously working to build a diverse faculty and staff and strongly encourage inquiries from all qualified individuals interested in becoming part of the CityU team, including those with international or cross-cultural experience. Equal opportunity employer.