Rehabilitation after default: New Process for 2018-19 Program Year

Notice from NSLSC about email communications between Nov 1, 2017 – January 31, 2018:

The NSLSC will be sending out a series of 5 separate emails (attached) to various current and past students about the availability of the Repayment Assistance Plan. The emails will be sent in intervals between November 1 and January 31, 2018. The emails being sent are informational in nature and action is not required for students who have an updated full-time end of study date with us, as well as for those borrowers whose loans are up to date.

All emails for those students that receive communications in English will be sent with the sender name NSLSC Information Service. These, as well as any new communications, will continue to appear in their secure online mailbox and will be from

If a student does not have an account with NSLSC On-Line Services when important information should be reviewed, an email will be sent to the email address we have on file for the borrower. The email will advise that action is required and will encourage the student to complete registration for their NSLSC On-Line Services account to receive important information.

This information is significant to you as students may come to you wondering if the emails they are receiving from NSLSC On-Line Services are legitimate. These email communications are a continuation of our transition for how student loan borrowers will receive information, moving away from paper copies being mailed where appropriate. This will help encourage students to use the online resources available and give them peace of mind that they are receiving communications regarding their student loans are from a genuine source.

Notice about a change in acceptable documentation to confirm or revise a Social Insurance Number:

Due to recent changes to the Canada Revenue Agency (CRA) Notice of Tax Assessment form, please be advised that the Canada Student Loan Program (CSLP) is no longer accepting this form as acceptable documentation to confirm identification at designated Canada Post outlets, nor is it accepted as documentation to request a revision (reassessment) to a social insurance number.

Acceptable documentation includes:

· The client’s social insurance number card/letter, or a copy of an official Government of Canada document that includes their social insurance number; and
· Official government-issued photo identification, such as a driver’s license, B.C. identification card or passport.

The Canada Revenue Agency no longer identifies a client’s full social insurance number on the CRA Notice of Tax Assessment form; therefore, this change to procedure was required.
StudentAid BC’s call centre has been briefed and the SABC website has been updated to reflect this change.