At CityU, transcripts are the responsibility of the Office of the Registrar which is based in Seattle. There are two primary types of transcripts you can request – unofficial or official.
To access your unofficial transcript, log into http://my.cityu.edu using your CityU email and password. Once you have logged in, follow these steps:
1. Click on “My Grades” from the right hand side menu
2. Click on “View my unofficial transcript” and follow the instructions.
There is no cost to access your unofficial transcript through the student portal and you can download it immediately.
Official transcripts are $13.00 USD each plus an online processing fee of $2.25 USD for each transaction (i.e. you can order as many transcripts as you like in each transaction). Transcripts can only be ordered online using a credit card.
Online requests for official transcripts are generally processed within 3-5 days. If you need your transcript processed more quickly, please complete the process below AND notify your advisor via email. In your email, please include your student number and the date you need your transcript.
Requests for official transcripts are processed through the National Student Clearinghouse’s Transcript Ordering Centre. You will be able to track the progress of your request through the system. You can access this site through the CityU student portal under the Office of the Registrar or directly using the link below.
Step 1: Navigate to the National Student Clearinghouse site: https://tsorder.studentclearinghouse.org
Step 2: Enter “City University of Seattle” or select it from the drop down list of schools. Select “Start.”
Step 3: Enter your personal information. Please note that you will need your CityU Student ID number to request your transcript. If you don’t remember your student ID, you can access it through your Student Portal (http://my.cityu.edu/) on your unofficial transcript (under “My Grades”).
Step 4: Select who will be receiving the official transcript – either yourself or another recipient (i.e. other school, TQS, etc.)
Step 5: Once you select a recipient, you will be able to select a delivery method. For Canadian students, always select “Mail” as your delivery method.
If you need your transcript within 3 weeks: In the text box under the mailing address, please put this note “Pending E-Global Shipping Request” AND follow the Expedited Shipping Instructions below. Adding the note will let the Business Office know to look for the expedited shipping label for your transcript.
If you do not need your transcript within 3 weeks: Leave the text box blank. The USPS/Canada Post will deliver your transcript via regular mail. Postal delivery times vary.
Step 6: Enter the mailing address where the transcript should be sent.
Step 7: Select the number of transcripts to be sent to that address.
Step 8: You have three choices for when the Registrar’s Office can process your transcript:
Now: This will process your transcript and get it sent out with 3-5 business days. If you are unsure if your grades or degree have been posted, please check your unofficial transcript through your Student Portal account (http://my.cityu.edu/) before requesting your official transcript.
After grades are posted: This will process your transcript when the grades for the prior quarter are posted. Grades are generally posted 2-3 weeks into the next quarter. You can confirm when your grades are posted by reviewing your unofficial transcript. You can the term for which you’d like your grades to be posted before running your transcript.
After degree is awarded: This will process your transcript after the Registrar’s Office has confirmed that you have met all of the outstanding requirements for your degree program, all of your outstanding student fees have been paid, you have requested a Degree Audit and the Registrar’s Office has confirmed your degree. You will need to include your expected degree completion term.
Other Services provided by the Registrar’s Office
The Office of the Registrar also provides other services, including the following
- Issue official and unofficial CityU transcripts
- Issue diploma and certificates for completed programs
- Provide degree and enrollment verifications
- Provide new and current student evaluations
- Provide archived syllabi and course descriptions
Do you have a question for the Registrar’s Office? Email email@example.com
Step 9: If you would like additional transcripts sent to another address, click on “Save & Add Recipient” to repeat the process. Otherwise, click “Next.”
Step 10: Review your order. If you would like to receive text messages with updates to your transcript processing, please click on “yes” and enter your phone number.
Step 11: You will now be taken to a secure site to enter your credit card information. Please follow the instructions.
Step 12: Once your credit card information has been entered, you will need to submit a signed consent form or your order will not be processed. The system will take you to a site where you can sign the form electronically and then print it once it is submitted or where you can download the form, print and sign it manually, and then resubmit the form. Please note that if you do not sign the electronic consent form within 30 days, your order will be cancelled.
Step 13: Print your receipt.
If you need your transcript quickly, you can request expedited shipping through Eship Global. Please ensure that you have selected “Mail” as the shipping option and added “Pending E-Global Shipping Request” to the notes section of your transcript request through National Student Clearinghouse. Once your request is complete and paid for through the Clearinghouse, follow the steps below to have your transcript shipped more quickly.
Please note that selecting Expedited Shipping does not shorten the processing time for your transcript.
Step 1. Go to https://study.eshipglobal.com/
Step 2. On the top menu, select “Student/Scholar Login” and you will go to the Student Login page.
Step 3. Click on “SIGNUP” and fill out all the required information. This includes your name and contact information (make sure the address is where you want your diploma and transcripts).
Step 4. Next, click on “REGISTER”. You will then be sent an Activation email. Check your email inbox.
Step 5. In the Activation email, click on the link that is provided. You will then be taken to a Registration-Activation Success page. It says that you can now log in to the system.
Step 6. Click on “Student/Scholar Login” and enter your email address and password. Click on “LOGIN”.
Step 7. You will be taken to the Welcome page.
Step 8. Near the bottom, you will see a button “Receive documents from University” Click on this link.
Step 9. Next, you will see the University Selection page with a map of the United States. Click on WA state (in the upper-left corner of the map). You will then see a list of all colleges and universities in Washington state. Select “City University of Seattle” and click on “Continue”.
Step 10. On the Department Selection page, click on “Registrars – Transcripts” or “Registrars-Diplomas/Certifications” and then click on “Continue”.
Step 11. On the next page, all of your address and shipping information should be automatically entered. Scroll down to “Shipment Information” and select “Transcripts” from the menu. Then click on “Continue”.
Step 12. Next, you can choose which carrier you would like to send your documents. Choose one of the carriers (FedEx, UPS, etc.). Then click on “Continue”. This page gives you a variety of options such as 1 day, 2-3 day delivery and vendors with costs.
Step 13. Finally, on the Payment Confirmation page, select your payment method (i.e. credit card, wire transfer, PayPal – please note that only Mastercard/VISA debit cards are accepted online). Then click on “Confirm Payment”.
Step 14. You will then receive confirmation that you paid for the label and City University will receive the label by email.
We will then be able to send you the requested documents once they are ready to ship!
If you have any question regarding shipping your documents please contact:
EShip Global :
Phone: (800) 816-1615
Support Email: firstname.lastname@example.org